Our studio policies are in place to create a fair and mindful environment with respect for students, instructors and the space we share.
Etiquette
Complimentary mats
Complimentary mats and all required props are provided to each student in class. Please clean the mat with the provided cleaner after practice.
Guidelines + expectations
We recommend arriving 10 minutes prior to your class start time, so that you may set yourself up on a mat and be ready for class 5 minutes before the instructor begins.
Your spot may be given away to a walk-in if you are not present at the studio 5 minutes before class start-time.
Upon arrival
Remove your shoes before checking in by providing your name to the team member sitting behind the reception desk. At this time, please advise us of any special needs, injuries or conditions requiring attention or modification.
Arriving late
Out of respect for the space created inside the studio room and your fellow space sharers, no latecomers will be admitted to the studio after class start time.
Your spot may be given away to a walk-in if you are not present at the studio 5 minutes before class start-time.
Cell phones
Cell phones are to be stored in personal storage cubbies, either in or outside of the studio room and are not to be taken with you on your mat.
You are welcome to use your cell phone outside of class in the lounge, however for the respect of others in the space, please refrain from taking calls and always have your phone on silent.
Where to leave your things
Good Space provides personal belonging storage inside the studio room. Please leave coats and shoes in the coat and shoe area by the entrance. Unfortunately we cannot assume responsibility for any lost or stolen items in our space.
Classes
Registering for class
Pre-registering for a class is recommended to secure your spot, however dropping in without registering is also permitted. We cannot guarantee that there will be a spot available.
Your reserved spot may be given away to a walk-in if you are not present at the studio 5 minutes before class start-time.
Cancelling a class
Class registration may be cancelled online up to 6 hours before class start time. Should you cancel within this 6-hour window, you will lose the class credit, or face a $16 penalty fee for Unlimited members. If you register with ClassPass, please reference the ClassPass cancellation policy.
Workshop reservation cancellations will result in a loss of the workshop credit package, no matter when the cancellation is made.
No shows
If you do not show up for a class that you have registered for, the penalization is the same as cancelling the class within the 6-hour window: you will lose the class credit or face a $16 penalty fee for Unlimited members.
Pass expiration
- Unused classes from Light Memberships do not roll over month to month
- Intro Passes expire after 3 weeks
- 10 Class Passes expire after 6 months
- Single Classes expire after 30 days.
Payment
All prices are subject to HST.
Payment is due upon purchase of any pass or service.
You will not be able to register for classes or workshops if there is no active credit package on your account. This may prevent you from being able to attend classes.
Cash-free
We are a cash free studio! Our payment options for classes, workshops, and retail items include: Debit/Interac, Visa, Mastercard and AMEX.
Returns + refunds
There are no refunds or returns on purchases for classes, membership plans, workshops or retail items. This includes credit packages used to get on a waitlist, that credit package may be used for a future class.
In circumstances that are deemed to be extenuating by Good Space, where a refund is provided, a 10% admin fee is deducted from the total amount refunded.
Payments for workshops + events
Full payment is required to reserve/confirm a spot in a workshop or event. No refunds and no returns at any point. If you do not make it off the waitlist, waitlist purchases will be returned as account credit after the workshop is over for use towards a future class or workshop.
Sharing passes and bringing guests
Credit packages and memberships are not shareable.
All Light + Unlimited memberships include one free monthly guest pass.
If you are not a member and wish to bring a guest, you would be purchasing that guest a Single Class.
