Complimentary mats

Complimentary yoga mats and all required props are provided to each student in class. Please clean the mat with the provided cleaner after practice.

Guidelines + expectations

We recommend arriving 10 minutes prior to your class start time, so that you may set yourself up on a mat and be ready for class 5 minutes before the instructor begins.

Your spot may be given away to a walk-in if you are not present at the studio 5 minutes before class start-time.

Upon arrival

Remove your shoes before checking in by providing your name to the team member sitting behind the reception desk. At this time, please advise us of any special needs, injuries or conditions requiring attention or modification.

Arriving late

Out of respect for the space created inside the studio room and your fellow space sharers, no latecomers will be admitted to the studio after class start time.

Your spot may be given away to a walk-in if you are not present at the studio 5 minutes before class start-time.

Cell phones

Cell phones are to be stored in personal storage cubbies, either in or outside of the studio room and are not to be taken with you on your mat.

You are welcome to use your cell phone outside of class in the lounge, however for the respect of others in the space, please refrain from taking calls and always have your phone on silent.

Where to leave your things

Good Space provides personal belonging storage inside the studio room. Please leave coats and shoes in the coat and shoe area by the entrance. Unfortunately we cannot assume responsibility for any lost or stolen items in our space.

Registering for class

Pre-registering for a class is recommended to secure your spot, however dropping in without registering is also permitted. We cannot guarantee that there will be a spot available.

Your reserved spot may be given away to a walk-in if you are not present at the studio 5 minutes before class start-time.

Cancelling a class

Class registration may be cancelled online up to 6 hours before class start time. Should you cancel within this 6-hour window, you will lose the class credit, or face a $16 penalty fee for Unlimited members. If you register with ClassPass, please reference the ClassPass cancellation policy.

Workshop reservation cancellations will result in a loss of the workshop credit package, no matter when the cancellation is made.

No shows

If you do not show up for a class that you have registered for, the penalization is the same as cancelling the class within the 6-hour window: you will lose the class credit or face a $16 penalty fee for Unlimited members.

Pass expiration

Unused classes from Light Memberships do not roll over month to month. Intro Passes expire after 3 weeks. 10 Class Passes expire after 6 months. Single Classes expire after 30 days.

All prices are subject to HST.

Payment is due upon purchase of any pass or services.

You will not be able to register for classes or workshops if there is no active credit package on your account. This may prevent you from being able to attend classes.

Cash free

We are a cash free studio! Our payment options for classes, workshops, and retail items include: Debit/Interac, Visa, Mastercard and AMEX.

Returns + refunds

There are no refunds or returns on purchases for classes, membership plans, workshops or retail items. This includes credit packages used to get on a waitlist; these purchases will be returned as credit after the workshop is over, for use towards a future class or workshop.

In circumstances that are deemed to be extenuating by Good Space, where a refund is provided, a 10% admin fee is deducted from the total amount refunded.

Payments for workshops + events

Full payment is required to reserve/confirm a spot in a workshop or event. No refunds and no returns at any point. If you do not make it off the waitlist, waitlist purchases will be returned as account credit after the workshop is over for use towards a future class or workshop.

Sharing passes and bringing guests

Credit packages and memberships are not shareable.

All Light + Unlimited memberships include one free monthly guest pass.

If you wish to bring a guest while not on a membership, you would be purchasing that guest a Single Class.

• Auto-Renew Membership contracts consist of automatic withdrawals from your credit card, starting the day you sign up for your membership.
• Memberships are non-refundable and non-transferable.
• Should a default occur on an Auto Payment, membership privileges will be placed on hold until resolution. At the time of resolution, all outstanding payments will run according to you billing cycle. Your membership will be terminated after 14 days with no resolution.
• Memberships and payment schedule will renew automatically every 12 months.

Membership freeze policy

Temporary freezes may be made on your membership a maximum of 2 times every membership year for a minimum of 2 weeks and no longer than 2 months each freeze. Additional holds incur a $20 fee.

To submit your freeze request, please fill out this form. Membership freeze requests beginning on the day of your billing cycle will results in a charge before the freeze period. Please request to start your freeze the day before your billing date if you want to avoid this from happening.

Membership cancellation policy

You can cancel any time by providing 2 weeks (14 days) written notice through our membership cancellation form. If a cancellation is made within 2 weeks of your next billing date, an additional payment will be withdrawn and your membership privileges will continue for one additional billing cycle.

To submit your cancellation request, please fill out this form.

Refer to our Member Terms page for more detailed membership information.