Studio policies
Our studio policies are in place to create a fair and mindful environment with respect for students, instructors and the space we share.
Our studio policies are in place to create a fair and mindful environment with respect for students, instructors and the space we share.
Complimentary yoga mats and all required props are provided to each student in class. Please clean the mat with the provided cleaner after practice.
We recommend arriving 10 minutes prior to your class start time, so that you may set yourself up on a mat and be ready for class 5 minutes before the instructor begins.
Your spot may be given away to a walk-in if you are not present at the studio 5 minutes before class start-time.
Remove your shoes before checking in by providing your name to the team member sitting behind the reception desk. At this time, please advise us of any special needs, injuries or conditions requiring attention or modification.
Out of respect for the space created inside the studio room and your fellow space sharers, no latecomers will be admitted to the studio after class start time.
Your spot may be given away to a walk-in if you are not present at the studio 5 minutes before class start-time.
Cell phones are to be stored in personal storage cubbies, either in or outside of the studio room and are not to be taken with you on your mat.
You are welcome to use your cell phone outside of class in the lounge, however for the respect of others in the space, please refrain from taking calls and always have your phone on silent.
Good Space provides personal belonging storage inside the studio room. Please leave coats and shoes in the coat and shoe area by the entrance. Unfortunately we cannot assume responsibility for any lost or stolen items in our space.
Pre-registering for a class is recommended to secure your spot, however dropping in without registering is also permitted. We cannot guarantee that there will be a spot available.
Your reserved spot may be given away to a walk-in if you are not present at the studio 5 minutes before class start-time.
Class registration may be cancelled online up to 6 hours before class start time. Should you cancel within this 6-hour window, you will lose the class credit, or face a $16 penalty fee for Annual Unlimited members. If you register with ClassPass, please reference the ClassPass cancellation policy.
Workshop reservation cancellations will result in a loss of the workshop credit package, no matter when the cancellation is made.
If you do not show up for a class that you have registered for, the penalization is the same as cancelling the class within the 6-hour window: you will lose the class or face a $16 penalty fee for Annual Unlimited members.
Unused classes from Light or Full Memberships do not roll over month-to-month. Intro Passes expire after 3 weeks. Single Class Passes and 6-Class Passes do not expire.
All prices are subject to HST.
Payment is due upon purchase of any pass or services.
You will not be able to register for classes or workshops if there is no active credit package on your account. This may prevent you from being able to attend classes.
We are a cash free studio! Our payment options for classes, workshops, and retail items include: Debit/Interac, Visa, Mastercard and AMEX.
There are no refunds or returns on purchases for classes, membership plans, workshops or retail items. This includes credit packages used to get on a waitlist; these purchases can be used towards a future class or workshop.
In circumstances that are deemed to be extenuating by Good Space, where a refund is provided, a 10% admin fee is deducted from the total amount refunded.
Full payment is required to reserve/confirm a spot in a workshop or event. No refunds and no returns at any point.
Temporary freezes may be made on your membership a maximum of 2 times every membership year for a minimum of 2 weeks and no longer than 2 months each freeze. Additional holds incur a $20 fee.
To submit your freeze request, please fill out this form.
There is a minimum required commitment of two billing periods for both membership tiers. If you wish to cancel before this, a $50 fee will be charged.
To cancel, you must give a minimum 7 days notice before your next automatic payment date. If notice is given less than 7 days before the next pay period, Good Space will take one additional membership fee after the cancellation has been made, and membership privileges will continue for the duration of that additional cycle charged.
To submit your cancellation request, please fill out this form.
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